Inside the product package, you could also find the reference on where to download the software just in case you lost the installer. This brings us to the next point. There are several places that you can visit to download the software. And remember, when in doubt use the search function.
And HP is one of those who put their long-standing reputation on the line. There are several slightly different HP sites out there depending on the part of the world where you live. But you can go wrong if you visit page since you will be redirected to the one dedicated to your area, or go directly to the scanner software download page. View solution in original post. Easy Scan was a nifty utility to keep my HP laser printer going Works very nicely.
Kudos for posting a fix to a vexing problem. Invoking a scan from the computer works fine. I am used to putting documents in the printer for scanning and using the "Scan to computer" function. This no long works under macOS I'm guessing that a network communication error occurs when the printer initiates the connection.
This has happened in prior operating system releases. It eventually gets found and corrected. I have an iMac running I can scan both ways. Catalina I am sorry.
I should have mentioned that in the original post. Scan to Computer will currently not work as well. It is related to the same issue as HP Easy Scan in encountering. Come on HP - appreciate the workaround but its not a fix and you have known about the new update for ages and this is not great.
Hang tight Ochvit - They will fix it. I had to wait a few weeks the last time this happened about 3 years ago. I ran into this problem when I tried to scan from the flat bed after upgrading to Catalina. I get the. I can scan from the document feeder with no problem to both my MacBook Pro and iMac. I can also send Scans to my MacBook Pro, but not my iMac from the document feeder but not the scanner glass.
Didn't find what you were looking for? Ask the community. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Showing results for. Search instead for. Did you mean:. Learn how to upgrade to Windows Create an account on the HP Community to personalize your profile and ask a question. Use a different cable: Connect a different Ethernet cable. Restart the printer and the computer: Restarting the computer and the printer can clear possible error conditions.
Reconnect the cable: Disconnect and reconnect the USB cable from the printer and the computer. Disconnect from a USB hub or docking station: If you are using a USB hub or docking station, try connecting the cable directly to the computer.
HP supports USB cables less than 3 m 9 ft 10 in in length. Disconnect other USB devices: If you have several USB-connected devices, such as another printer, the computer might not have sufficient power supplied to the USB ports to detect all of them.
Disconnect any other USB devices that are not in use. However, select one of the following links to resolve common printing, connection, or scanning issues. Printer offline issue: If you see an offline message as the status for the printer or a Printer not responding message when attempting to print, go to Printer is Offline Mac.
Print quality issues: If the quality of a printed document or photo is not as expected, go to HP Support , type your printer model number, and then search for print quality to find the Fixing Poor Print Quality document for steps to resolve the issue. Scan quality issues: If the computer file or printout has vertical lines, incorrect colors, color bands, or poor resolution after scanning, go to Improving Scan Quality.
HP Print and Scan Doctor detected missing printer software or problems that might be resolved by installing the latest software.
If you continue experiencing problems after installing the software, use the previous steps in this document to troubleshoot additional problems. Does your printer display a status of offline or printer offline and the printer does not print?
You will be directed to a set of detailed steps If your download does not start, click here. Sign Out. My Account. Dashboard FAQ. Welcome to HP Customer Support. Download Print and Scan Doctor. If your printer is not listed, turn it on and click Retry.
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